Samsung Electronics launched the Note 7 on August 19 in markets including the U.S.
It’s the latest version of Samsung’s Note series and features a giant screen and stylus.
Why The Samsung Recall?
The Samsung recall comes comes less than a week before Apple releases its latest iPhone.
And the South Korean tech company saw billions of dollars removed from its share value this week.
In a statement released Friday, the tech giant said it would prepare replacement devices for those already sold.
A Major Setback
Retailing in the U.S. at around $850 per phone, the recall is a huge setback for the world’s largest smartphone maker.
And it is not immediately clear when new sales of the devices will begin.
An Example Of The Problem
A South Korean high school teacher Park Soo-Jung told The Associated Press that she rushed to buy the Galaxy Note 7, pre-ordering and then activating it on August 19.
The 34-year-old recounted by email that her phone later burst into flames, filling her bedroom with smoke smelling of chemicals.
An employee of a Samsung service center in Busan who visited Park’s school to retrieve the scorched phone confirmed that her Galaxy Note 7 caught fire and said the sample was sent to the company’s headquarters.
"If the exploded phone in flame was near my head, I would not have been able to write this post".
she said in a popular online forum on Thursday, where she shared a photo of the scorched Note 7 and described dousing the burning phone with water.
How Big Is The Problem?
It is unusual for Samsung to confirm a delay in sales of a device, and even more rare for it to cite a quality issue.
"Every year, there have been accidents of battery explosions but it is the first time that six or seven cases happened within such a short period after the launch of a new product",
said Ha Joon-doo, an analyst at Shinhan Investment Corp.
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